Feedback is an event that occurs when the output of a system is used as input back into the system as part of a chain of cause and effect. This alters variables in the system, therefore resulting in different output and consequently different feedback as well, which can either be good or bad. In the case of a system which requires knowledge of the output in order to improve or deliver on a specific output, then feedback is essential and good. But for a system that does not require feedback, such as an audio system, then feedback is often bad. Take for example a microphone and speaker system, when the sound from the speakers (output) is picked up by the microphone (input) it creates a negative feedback that produces a very high pitched sound.
Honest feedback is an essential part of the communication mechanism, being a way to help colleagues to learn and grow in their field inside the company. Its importance is also backed up by science: many studies have shown that the most efficient teams are those in which there is appreciative communication. For many team members, feedback can be a good motivator to improve and engage more in the company’s goals.
- Importance of feedback in the communication process
Feedback is a tool that can help people evaluate themselves and their work and also how others perceive them. While employees and students need to receive feedback, it’s also essential for leaders who believe in growth to ask for an evaluation, to give an example, and be an inspiration for them.
A Harvard study revealed that most members of a team appreciate honest evaluation – more than 70% of the participants said that they think work productivity and performance would grow if employers provided feedback. Moreover, more than half of them agreed that constructive evaluation it’s better than just highlighting successes and qualities.
Offering feedback professionally will increase the effects of communication, whether you are a manager, team member, student, or colleague. Therefore, in the culture of feedback, evaluation should be used permanently, both in professional and personal life.
There are four types of feedback, as follows:
Formal feedback – many companies adopt this type of feedback, being used for evaluating productivity for a given time. Its structure is simple and objective, giving both the managers and employees the chance to talk about things that can be improved in their work and ways of communicating;
Evaluative feedback is a way to describe an individual’s behavior and has beneficial results only when it’s positive. This type of feedback is not always recommended, because it can sometimes be perceived as being too personal;
Prescriptive feedback comes under the form of advice and is more of a way of telling the individual how to correct their way of working. Although this type of feedback can be useful in the early stages, such as training, it can also be a way to avoid offering a constructive opinion about the individual’s work;
Descriptive feedback – as the name implies, this feedback is used to describe the effects of an individual’s action, which leads to the presentation of a relevant opinion. Thus, descriptive feedback is considered as being the best form of evaluation in the workplace, but also in other fields, such as education and science. To be motivated, especially when working for someone else, team members need to feel appreciated, even when improvements need to be made. A proven way to provide good feedback is by combining the necessary recommendations with the quality of their work, in order to conclude on a positive note about the evaluated person.
Basis of problem-solving: In two-way communication, feedback is compulsory. The sender can only justify the attitude of the receiver if the feedback is provided. So, feedback ‘ ensures the basis of problem-solving and this is one of the importance of feedback.
Democratic approach: It is a democratic approach to communication. It involves the participation of the receiver and therefore provides scope to express an opinion. It is another advantage of feedback.
Effective communication: Two-way communication gets confirmed that the message is rightly sent and can understand the success or failure of communication.
Identification of Improvement Area: Feedback gives input to the sender regarding the message provided by him. This helps to improve the communication problem.
Better understanding: Feedback helps to understand the view and opinion of the receiver. With better understanding, the sender decides on the next step.
Creating healthy relations: One-way communication cannot create healthy relationships in the case of labor management. Hence two-way communications are effective and therefore lower-level employees can depend on feedback to raise their voice.
Effective coordination: Feedback enables effective coordination in an organization. All concerned departments can share the work-in-progress through the means of feedback. It supports the successful completion of a job or transaction.
Feedback is an event that occurs when the output of a system is used as input back into the system as part of a chain of cause and effect. This alters variables in the system, therefore resulting in different output and consequently different feedback as well, which can either be good or bad. In the case of a system which requires knowledge of the output in order to improve or deliver on a specific output, then feedback is essential and good. But for a system that does not require feedback, such as an audio system, then feedback is often bad. Take for example a microphone and speaker system, when the sound from the speakers (output) is picked up by the microphone (input) it creates a negative feedback that produces a very high pitched sound.
Honest feedback is an essential part of the communication mechanism, being a way to help colleagues to learn and grow in their field inside the company. Its importance is also backed up by science: many studies have shown that the most efficient teams are those in which there is appreciative communication. For many team members, feedback can be a good motivator to improve and engage more in the company’s goals.
- Importance of feedback in the communication process
Feedback is a tool that can help people evaluate themselves and their work and also how others perceive them. While employees and students need to receive feedback, it’s also essential for leaders who believe in growth to ask for an evaluation, to give an example, and be an inspiration for them.
A Harvard study revealed that most members of a team appreciate honest evaluation – more than 70% of the participants said that they think work productivity and performance would grow if employers provided feedback. Moreover, more than half of them agreed that constructive evaluation it’s better than just highlighting successes and qualities.
Offering feedback professionally will increase the effects of communication, whether you are a manager, team member, student, or colleague. Therefore, in the culture of feedback, evaluation should be used permanently, both in professional and personal life.
There are four types of feedback, as follows:
Formal feedback – many companies adopt this type of feedback, being used for evaluating productivity for a given time. Its structure is simple and objective, giving both the managers and employees the chance to talk about things that can be improved in their work and ways of communicating;
Evaluative feedback is a way to describe an individual’s behavior and has beneficial results only when it’s positive. This type of feedback is not always recommended, because it can sometimes be perceived as being too personal;
Prescriptive feedback comes under the form of advice and is more of a way of telling the individual how to correct their way of working. Although this type of feedback can be useful in the early stages, such as training, it can also be a way to avoid offering a constructive opinion about the individual’s work;
Descriptive feedback – as the name implies, this feedback is used to describe the effects of an individual’s action, which leads to the presentation of a relevant opinion. Thus, descriptive feedback is considered as being the best form of evaluation in the workplace, but also in other fields, such as education and science. To be motivated, especially when working for someone else, team members need to feel appreciated, even when improvements need to be made. A proven way to provide good feedback is by combining the necessary recommendations with the quality of their work, in order to conclude on a positive note about the evaluated person.
Basis of problem-solving: In two-way communication, feedback is compulsory. The sender can only justify the attitude of the receiver if the feedback is provided. So, feedback ‘ ensures the basis of problem-solving and this is one of the importance of feedback.
Democratic approach: It is a democratic approach to communication. It involves the participation of the receiver and therefore provides scope to express an opinion. It is another advantage of feedback.
Effective communication: Two-way communication gets confirmed that the message is rightly sent and can understand the success or failure of communication.
Identification of Improvement Area: Feedback gives input to the sender regarding the message provided by him. This helps to improve the communication problem.
Better understanding: Feedback helps to understand the view and opinion of the receiver. With better understanding, the sender decides on the next step.
Creating healthy relations: One-way communication cannot create healthy relationships in the case of labor management. Hence two-way communications are effective and therefore lower-level employees can depend on feedback to raise their voice.
Effective coordination: Feedback enables effective coordination in an organization. All concerned departments can share the work-in-progress through the means of feedback. It supports the successful completion of a job or transaction.
Customer Feedback Management 